gv77 Privacy Policy

1 Data Controller

gv77 is the data controller responsible for the personal information collected and processed via the gv77.org platform. As data controller, gv77 determines the purposes and means by which your personal data is processed. All data processing activities described in this Policy are carried out by gv77 or by authorised third-party processors acting strictly on gv77's instructions.

For all data-related enquiries, requests, and complaints, you may contact the gv77 Data Protection team via live chat at gv77.org or by email at [email protected] (plain text only — not a clickable link).

2 Personal Data We Collect

gv77 collects the following categories of personal data in connection with the operation of its platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identity document (e.g. Pakistani CNIC)
• Date of birth
• Residential address (city, province, and postal code)
• Email address
• Pakistani mobile number (03xx format)

2.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents (CNIC front and back)
• Proof of address documentation where applicable
• Proof of payment method ownership (e.g. screenshot of JazzCash or Easypaisa account showing your name)
• Selfie or liveness verification photographs where required

2.3 Financial Data

• Payment method details (mobile wallet number, bank account reference, USDT wallet address)
• Transaction history: deposits, withdrawals, amounts, dates, and methods
• Account balance history

2.4 Account & Gaming Activity Data

• Account registration details and preferences
• Betting history: markets, stakes, odds, settlement outcomes
• Casino game session data: titles played, stakes, session duration, wins and losses
• Bonus and promotion activity
• Responsible gaming settings and interactions

2.5 Technical & Usage Data

• IP address and geolocation data derived from IP
• Device type, operating system, browser type and version
• Session timestamps, page views, and click interactions
• Cookie identifiers and session tokens

2.6 Communications Data

• Records of live chat conversations with gv77 support
• Email correspondence with gv77
• Feedback, complaints, and dispute records

3 How We Collect Your Data

gv77 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit, requesting a withdrawal, or contacting customer support.
• Automated technical collection: Data collected automatically when you visit or interact with gv77.org, including IP address, device data, and behavioural analytics via cookies and similar technologies.
• Third-party sources: Identity verification agencies, payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), fraud prevention services, and AML screening databases — to the extent permitted by applicable law and necessary for compliance purposes.
• Game providers: Technical session data from gv77's integrated game providers (e.g. Pragmatic Play, JILI, PG Soft, Vivo Live) relating to your game activity.

4 How We Use Your Personal Data

gv77 does not use your personal data for purposes other than those listed above without first obtaining your explicit consent or where otherwise required by law.

5 Legal Basis for Processing

gv77 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and gv77 — including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable laws — including KYC/AML obligations, age verification requirements, and regulatory reporting.
• Legitimate interests: Processing necessary for gv77's legitimate business interests — including fraud prevention, security monitoring, and platform analytics — where these interests are not overridden by your rights and interests.
• Consent: Where you have given specific, informed, and freely-given consent — primarily in the context of marketing communications. Consent may be withdrawn at any time.

6 Data Sharing and Disclosure

gv77 does not sell your personal data to third parties. Your data may be shared in the following circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT payment gateways — to process your financial transactions. These processors receive only the data necessary to complete the relevant transaction.
• Identity verification providers: Third-party KYC and AML screening services engaged to verify identity documents and screen against sanctions and politically exposed persons (PEP) lists.
• Game software providers: Integrated game providers (Pragmatic Play, JILI, PG Soft, Vivo Live, and others) receive technical session data required to deliver their games on the gv77 platform.
• IT and infrastructure providers: Cloud hosting, data centre, content delivery, and platform infrastructure providers who process data on behalf of gv77 under contractual data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory requirement — including disclosure to financial intelligence units for AML reporting purposes.
• Professional advisers: Legal, accounting, and compliance professionals where strictly necessary for gv77's business operations, under confidentiality obligations.

7 Cookies and Tracking Technologies

gv77 uses cookies and similar tracking technologies to operate the platform, maintain your login session, detect fraud, and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences, language settings, and game lobby filters to improve your experience on return visits.
• Analytics cookies: Collect aggregated and anonymised data about how users interact with gv77.org — including page visits, session duration, and feature usage — to help gv77 improve the platform.
• Security and fraud-prevention cookies: Identify and flag suspicious device behaviour, bot activity, and multi-accounting patterns.

You can manage non-essential cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the gv77 platform. gv77 does not use advertising or cross-site tracking cookies.

8 Data Retention

gv77 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements. Specific retention guidelines:

• Account and identity data is retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with AML and KYC obligations.
• Financial transaction records are retained for a minimum of 7 years to comply with financial record-keeping requirements.
• Customer support communications are retained for 3 years following the resolution of the relevant matter.
• Technical and analytics data (non-personal or anonymised) may be retained indefinitely for platform improvement purposes.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of prior consent.

Where retention is required solely for legal or regulatory compliance, access to retained data is restricted to authorised personnel and the data is stored securely with appropriate access controls.

9 Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by gv77:

• Right of access: You may request a copy of the personal data gv77 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that gv77 restrict processing of your data in certain circumstances (e.g. while accuracy is contested).
• Right to data portability: You may request a copy of data you have provided to gv77 in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, contact the gv77 Data Protection team via live chat at gv77.org or by email at [email protected]. gv77 will respond to verifiable requests within 30 days. We may need to verify your identity before processing a data rights request.

10 Data Security

gv77 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and gv77.org.
• Encryption of sensitive data at rest — including identity documents, payment data, and passwords (stored as hashed values, never in plain text).
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning.
• Multi-factor authentication for administrative access to gv77 systems.
• Incident response procedures for the detection, reporting, and remediation of data security incidents.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, gv77 will notify you without undue delay in accordance with applicable legal requirements.

11 International Data Transfers

gv77 may process or store personal data on infrastructure located outside Pakistan, including in data centres operated by cloud hosting providers. Where personal data is transferred internationally, gv77 ensures that appropriate safeguards are in place — including contractual data transfer mechanisms and the application of security standards equivalent to those described in this Policy.

Third-party game providers integrated on the gv77 platform (including Pragmatic Play, JILI, PG Soft, and Vivo Live) may process technical session data on their own infrastructure, which may be located outside Pakistan. These providers are contractually bound to apply appropriate data protection standards consistent with gv77's requirements.

12 Children's Privacy

13 Changes to This Privacy Policy

gv77 reserves the right to update this Privacy Policy at any time. Where changes are material, gv77 will make reasonable efforts to inform registered users via email or an on-platform notification prior to the changes taking effect. The most current version of this Policy will always be available at gv77.org/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the gv77 platform following publication of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must discontinue use of the platform and may request account closure.

14 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or gv77's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat widget on gv77.org — the fastest way to reach our team for data rights requests and privacy queries.
• Email: [email protected] — for formal data rights requests and written correspondence. Please include "Privacy Request" in your subject line.

gv77 will acknowledge your request within 5 business days and provide a substantive response within 30 days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.